Role of Management:
(Dr.Nelson, Director of Statistical Methods for the Nashua Corporation)
1. The central problem of management - in all its aspects- of
Planning, research, Design, Personnel, Accounts and Law is -
“To understand the meaning of variation - and to extract information contained in the variation”
2. You cannot set a target for improvement without a rational plan for improvement
3. Most important figures needed by management of any organization are Unknown and Unknowable
4. In a stable system, action initiated on appearance of a defect - will be ineffective and will cause more trouble
5. “...and if you can’t come . send nobody”
William E Conway , CEO , Nashua Corporation
meaning…If you don't have time to do your job, there is not much that I can do for you!
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