From GE blog:
Shortly after he joined GE Aerospace in 1984 as a materials engineer in Evendale, Ohio, Glenn Culbertson received some blunt advice from a senior colleague. “A lot of people will tell you that they’re your customer: your boss, your boss’s boss, the CEO,” the co-worker told him. “They’re all wrong. The customer is the engine. If you do right by the engine, you’ll do right by everybody else.”
Your customer is the product!
Above statement echoes the words of Edward Deming , the Quality guru:
Most folks think the aim of business is to make money , rather, the aim of business should be to become the world's most efficient provider of product or service it offers- once it continues to offer good products- profits follow!
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